This Privacy Policy was last updated on ___ day of _________, 202… (the “Effective Date”), 

This Privacy Policy outlines how Hasbah Kenya Limited (“we”’) collects, uses, discloses, and safeguards your personal data. It explains the types of information we collect when you visit our website, use our services, or otherwise interact with us, as well as how we handle and protect that information in conformity with the Data Protection Act, 2019. 

 

• Collecting and Using Your Personal Data
• Personal Data

While using our services or interacting with Hasbah Kenya Limited, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Name
• Email Address
• Phone Number
• Postal Address  
• Payment or Billing Information (where necessary for transactions)

 

• Usage Data

Hasbah Kenya Limited shall collect certain information automatically when you access or use our website or services. This information helps us understand how our services are being used and allows us to improve functionality, security, and user experience.

Usage Data may include:

• Your Device’s IP address,
• Browser type, 
• Browser version, 
• The pages of our Service that you visit, 
• The time and date of your visit,
• The time spent on those pages,
• Unique device identifiers and other diagnostic data. 

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to;

• The type of mobile device you use, 
• Your mobile device unique ID, 
• The IP address of your mobile device, 
• Your mobile operating system, 
• The type of mobile Internet browser you use, 
• Unique device identifiers and other diagnostic data.

 

• Use of Your Personal Data

Hasbah Kenya Limited may use your personal data for the following purposes:

• To provide and maintain our services: including monitoring and improving the performance of our website, products, and services.

• To manage your account: if you register with us, the personal data you provide will allow access to features available to registered users.

• To contract: including fulfilling purchase orders, processing payments, delivering products or services, and managing other contractual obligations with you or your organization.

• Communication with you: including by email, telephone, SMS, or other electronic means, to provide updates, respond to inquiries, or send service-related notifications (including security updates where necessary).

• To send you marketing and promotional information: such as news, special offers, and details about products, services, or events that may be of interest to you, unless you opt out of receiving such communications.

• To manage your requests: including handling customer service, support inquiries, or complaints.

• For business continuity purposes: in the event of a merger, acquisition, restructuring, or transfer of assets, your personal data may form part of the assets transferred, provided this is done lawfully and with appropriate safeguards.

• For compliance and legal obligations: including record keeping, audits, fraud prevention, and ensuring compliance with applicable laws and regulations.

• For other legitimate purposes: such as internal data analysis, identifying usage trends, evaluating promotional campaigns, and improving user experience—provided these purposes are compatible with the original purpose for which the data was collected.

 

• Sharing of Your Personal Data

Hasbah Kenya Limited does not sell or rent your personal data to third parties. However, we may share your personal data in the following circumstances:

• With Service Providers – We may share your personal data with trusted third-party service providers who assist us in operating our website, processing payments, delivering products or services, providing IT and system support, or analyzing service usage. These providers are contractually required to handle your data securely and in compliance with applicable data protection laws.

• With Regulators and Legal Authorities – We may disclose your personal data as required to comply with applicable laws, lawful requests, court orders, regulatory obligations, or to protect and enforce our legal rights.

• For Business Transactions – In the event of a merger, acquisition, restructuring, sale of assets, or other corporate transaction, your personal data may be transferred as part of the business assets, subject to safeguards required under the Data Protection Act.

• For Safety, Security and Legal Compliance – We may use or disclose your personal data where necessary to:

• prevent or investigate possible wrongdoing in connection with the Service,
• protect the personal safety of users of the Service or the public, or
• protect against legal liability.

• With Your Consent – We may share your information with third parties for any other purpose where you have expressly provided consent.

3. Retention of Your Personal Data

Hasbah Kenya Limited will retain your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy. 

We may also retain your personal data for the following purposes:

• To comply with our legal and regulatory obligations;
• To resolve disputes; and
• To enforce our contracts, agreements, and policies.

Usage Data will generally be retained for a shorter period, unless it is required to enhance security, improve the functionality of our services, or where a longer retention period is required by law.

When personal data is no longer required, Hasbah Kenya Limited will securely delete or anonymise it in compliance with the Data Protection Act, 2019. 

4. Transfer of Your Personal Data

Hasbah Kenya Limited processes personal data primarily within Kenya. However, in certain circumstances, your information, including personal data, may be transferred to and maintained on servers or systems located outside Kenya, for example, where our trusted third-party service providers are based.

In such cases, we will ensure that:

• The transfer is lawful under the Data Protection Act, 2019;
• Appropriate safeguards are put in place to protect your personal data, including contractual obligations with the receiving party; and
• Your personal data remains subject to standards of protection that are at least equivalent to those required under Kenyan law.

By using our services and submitting your personal data, you acknowledge and consent to such transfers, provided that the safeguards above are met.

5. Changes to this Privacy Policy

Hasbah Kenya Limited may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

When we make changes, we will:

• Post the updated Privacy Policy on this page;
• Update the “Last Updated” date at the top of the Privacy Policy; and
• Where appropriate, notify you by email or by a prominent notice on our website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Changes to this Privacy Policy are effective when they are posted on our website.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Hasbah Kenya Limited handles your personal data, you may contact us through:

• • Website Contact Page: [Insert Website URL Page]
  • Email: [Insert dedicated privacy or info email]
  • Postal Address: [Insert Office Address]

• Telephone: [Insert Contact Number]